Pick the tool that fits your business, not the one with the best pitch deck.
Lambert Retail Consulting helps small-to-mid European retailers evaluate and select pricing, competitive intelligence, ERP, CRM, and loyalty software — grounded in merchandising experience, not vendor commissions.
Five categories. One coherent stack.
Small and mid-size retailers usually don't lack ambition — they lack a coordinated toolset. Each system gets bought in isolation, by a different person, at a different moment. We look at the whole stack before a single contract is signed.
Pricing & competitive intelligence
Repricing and market-monitoring tools matched to your category mix, margin targets, and the competitors you actually track.
ERP & operations
Order, finance, and warehouse systems assessed against how your business runs day to day — not a generic implementation template.
CRM & customer data
Unify customer records across channels and choose a CRM your sales and service teams will genuinely adopt.
Loyalty & retention
Points, tiers, and personalisation platforms sized to your customer base and wired cleanly to your CRM.
Inventory & logistics
Stock visibility, fulfilment routing, and carrier integrations that hold up through end-of-season sales periods.
Analytics & reporting
A single reporting layer pulling from every tool above, so leadership works from one dashboard, not five exports.
A selection process with a paper trail.
Assess
We map current tools, data flows, and pain points against your commercial goals, then define what a new tool actually needs to do.
Shortlist
We run the market against your requirements, issue RFPs where useful, and bring 3–4 credible vendors to the table instead of fifteen.
Pilot
Shortlisted vendors are tested against your real catalogue and real seasonal patterns — not a staged demo environment.
Decide & implement
We support contract negotiation and stay through onboarding, so the tool that won the pilot is the one that goes live cleanly.
What clients say after the contract is signed
Sophie understood our merchandising calendar in a way most software consultants never bother to. The pricing tool she shortlisted actually fits how we run promotions.
We had three resellers quoting three different prices for the same ERP module. Lambert Retail Consulting cut through it and got us a contract we could actually defend internally.
The pilot phase alone saved us from a CRM that couldn't handle our multilingual customer base. That's a mistake we'd have discovered a year too late otherwise.
Not sure where your stack is leaking margin?
A 30-minute call is usually enough to tell you whether it's a tooling problem or a process problem.