Advisory built around one decision at a time.
Every engagement is scoped to a specific tool decision — not a generic retainer. Pick the service that matches where you are today.
Software selection & RFP management
End-to-end management of a tool selection — from requirements gathering through shortlisting, RFP issuance, and vendor scoring. Used for pricing, ERP, CRM, and loyalty decisions alike.
- Requirements brief aligned to your commercial goals
- RFP document and vendor Q&A management
- Weighted scorecard across 3–4 shortlisted vendors
Pricing & competitive intelligence strategy
Evaluation of repricing and market-monitoring platforms — tested against your actual margin rules, category structure, and the competitors you track most closely.
- Pricing rule audit against candidate platforms
- Pilot design using your live product catalogue
- Margin-impact estimate per shortlisted vendor
ERP & operations advisory
Selection support for order management, finance, and warehouse systems — with particular attention to integration load and end-of-season sale resilience.
- Integration map across existing systems
- Peak-period stress scenario built into pilot criteria
- Implementation timeline and staffing review
CRM & loyalty strategy
Selection and architecture guidance for CRM and loyalty platforms, with a focus on how customer data will flow between the two — the most common point of failure in mid-size retail stacks.
- Customer data flow diagram, current and proposed
- Loyalty mechanics fit-check against your customer base
- Vendor shortlist with integration risk flagged per option
Vendor negotiation & contract review
Support during commercial negotiation once a preferred vendor is identified — pricing structure, SLA terms, data ownership, and exit clauses.
- Contract redline against known problem clauses
- SLA and usage-limit terms benchmarked against market norms
- Negotiation position and fallback options
Post-selection implementation oversight
Continued involvement through onboarding and go-live, tracking the new platform against the requirements that won it the contract in the first place.
- Go-live checklist tied back to original requirements
- Fortnightly implementation check-ins
- Vendor accountability log through the stabilisation period
Three ways to start
- Stack audit across all five categories
- Prioritised list of selection decisions worth making
- One working session with leadership
- Written summary, no vendor contact
- Assess, shortlist, pilot, and decide — full process
- RFP management and vendor communication
- Live-catalogue pilot design and evaluation
- Contract negotiation support included
- Standing advisory across multiple tool decisions
- Priority access for urgent vendor issues
- Quarterly stack review
- Suited to retailers with a recurring pipeline of decisions
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